Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Agency Principals

November 8th, 2016 by Wyatt Insurance Services
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Ashley Wyatt

President
Direct: (865) 862-3982

What I Do/Career Background

As the managing partner/founder of the agency, I oversee the operations of the agency, as well as being involved with many clients on a daily basis to ensure their needs are met.

In 1995, Susie and I moved to Knoxville to start the agency out of the third bedroom in our home. We have been blessed and accepted by the Knoxville community. We love calling Knoxville home. Susie and I have been married 25 years and have three wonderful kids, Avery, Abbey and Paul.

What I Love To Do Away From Work

When not working, I love being on the tractor at the farm, hunting, hiking, traveling, reading or just about anything outdoors. I also love spending time with my family. Our family attends Two Rivers Church; I am a coach for the skeet and sporting clay team at The Christian Academy of Knoxville; I serve on the board of Christian Academy of Knoxville; I’m a member of Bearden Rotary Club.

Favorite Book

Unbroken (The movie was a disappointment)

My Favorite Movie Quote and Favorite Movie

John Wayne says in the Cowboys, “We’re burning daylight.”  The older I get, the more I value my time doing meaningful things.

Lonesome Dove is my favorite movie. I own a Stetson cowboy hat named “The Gus”, after Robert Duvall’s character in the mini-series.

Favorite Music

George Strait, Tom Petty, Johnny Cash, Mercy Me, Glen Campbell, Third Day and Stevie Ray Vaughan… I could go on, but those are at the top.

Bucket List

Hike Mt. Kilimanjaro, take my family to the beaches of Normandy, France to visit the WWII memorial, travel the missionary routes of The Apostle Paul and go on an Alaskan hunting expedition. I have more, but will stop there.

Two Truths and a Lie

I’ve been mistaken for Matt Lauer on many occasions while traveling.
I love to snow ski and make it an annual family trip.
You can find me out in South Texas quail hunting every winter with my bird dogs.

November 8th, 2016 by Wyatt Insurance Services
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Cliff Horne

Employee Benefits Director
Direct: (865) 862-3983

What I Do/Career Background

Work directly with employers to design, implement & communicate comprehensive employee benefits program which allows employers a competitive advantage to recruit & retain talent & operate a successful business since talented people are the greatest asset of a business.

It’s hard to believe I started my career in the insurance industry nearly 30 years ago. After several years working with Allstate, I realized how much I enjoyed working with employers and employees to help them understand their benefits package. Experience has taught me more than any classroom or book, but I am constantly learning as our industry changes. I am proud Member of National Association of Health Underwriters, & served on the TN Technical Advisory Group as TN explored establishing a state based insurance exchange, and on the board of Knoxville Association of Health Underwriters.

What I Love To Do Away From Work

The list is long, but…spending time with my wife, Angela. We recently celebrated our 28th wedding anniversary & have two wonderful kids, Samantha & Savanna. We love taking road trips together & exploring the backroads and old stores. Some of my favorite activities are; road cycling, boating, water & snow skiing, hiking, just about anything outdoors, Angela & love discovering new BBQ dives & local donut shops. Normally, you will find me working outdoors or on a project around the house. Enjoy reading (when I sit down) and talking 1 on 1 with fatherless young men. We are members at Shoreline Church & participating in Bible Study Fellowship annual Bible Study.

Favorite Books

The Bible
The Travelers Gifts

My Favorite Movie Quote and Favorite Movie

“Aye, fight and you may die. Run, and you’ll live… at least a while. And dying in your beds, many years from now, would you be willing to trade ALL the days, from this day to that, for one chance, just one chance, to come back here and tell our enemies that they may take our lives, but they’ll never take… OUR FREEDOM!” William Wallace from the movie, Braveheart

Some of my Favorite Movies – Gladiator, Braveheart, Jerry McGuire, It’s a Wonderful Life

Bucket List

Visit all 50 states, take a bike tour in 4 different sections on the USA, skydive, learn to play the guitar, visit the Holy Land, learn how to ballroom dance, ski out west, drive across the USA in an RV, visit all of TN’s state parks, visit Yellowstone, teach a person to read, ride part of the Tour De France, give away more than I live on.

Two Truths and a Lie

I am an avid Seinfeld fan
I love all genres of music
When I was a kid, I wanted to be pirate when I grew up

November 8th, 2016 by Wyatt Insurance Services

Commercial Sales Team

November 8th, 2016 by Wyatt Insurance Services
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Beverly Taylor

Clarksville Branch Manager
Direct: (931) 802-6048

What I Do/Career Background

As a Commercial Line Agent and the Managing Partner in the Clarksville, TN office, I have the opportunity to meet and serve business owners with their insurance needs. I enjoy learning about the challenges they face as they grow their business and work with them as a partner to protect their investment.

Making a career change when I did was the most difficult thing I’ve ever done. But after being in the insurance business for several years, I can say it has been the most rewarding as well. I thoroughly enjoy the relationship aspect of our business.

What I Love To Do Away From Work

When I’m not in the office, I enjoy running, working out, kayaking and cruising with my husband in our little convertible. This was an anniversary gift to me several years ago but I think I’ve driven it twice. I plan to start hiking soon. I’d like to hike in all the state parks in Tennessee.

My Favorite Movie Quote and/or List of Favorite Movies

My favorite movie changes occasionally. Right now, my favorite is “God’s Not Dead”. My favorite quote changes from time to time as well. Currently, my favorite quote (not from a movie) is “You are not born a winner. You are not born a loser. You are born a choser.” That came from Michael Hyatt.

Two Truths and a Lie

I started running at the age of 55.
I speak fluent French.
I enjoy cooking.

November 8th, 2016 by Wyatt Insurance Services
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Victoria Arms

Direct Line
Direct: (931) 802-6048

What I Do/Career Background

I am a Commercial Customer Service Representative.

Recently, I did a 180 degree turn on my career path. I worked for two years as the Head Teller at a Local Bank in Clarksville, then I joined Wyatt Insurance at the end of 2015. I can honestly say I have found my dream job.

What I Love To Do Away From Work

I enjoy being outdoors at all times: running, fishing, driving. Sometimes I feel like the Eddie Rabbit song “Driving My Life Away” because most of time I’ll polish my vehicle and hit the road!

My Favorite Movie Quotes

“What we’ve got here is a failure to communicate.” – Cool Hand Luke
“Courage is being scared to death, but saddling up anyway.” – True Grit
“I know what you’re thinking. Did he fire six shots or only five? Well, to tell you the truth, in all this excitement, I’ve kinda lost track myself. But being this is a .44 Magnum, the most powerful handgun in the world and would blow your head clean off, you’ve got to ask yourself one question. Do I feel lucky? Well, do ya, punk?” – Dirty Harry

Bucket List

Sing “Friends in Low Places” with Garth Brooks
Race against Dale Earndhart Jr.
Meet Merle Haggard  
Visit Bora Bora

Two Truths and a Lie

I’m married
I drive a truck
I have a dog

November 8th, 2016 by Wyatt Insurance Services
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Andy Huddleston

Commercial Marketing Consultant
Direct: (865) 257-8680

What I Do/Career Background

Since 2012 I have worked with numerous commercial clients in a number of different industries (property, liability, and worker’s compensation). Currently, I am targeting 3 specific industries: hospitality and restaurant, agriculture/farm, and construction. Prior to my life in insurance, I worked at Ferguson Enterprises, and sold plumbing to plumbers and Residential General Contractors.

What I Love To Do Away From Work

This list could be extensive, but I will try to keep it short.  Two of my favorite hobbies include fly-fishing and woodworking. I wish I could say that I love to work out, but I actually don’t like it at all. While I love many outdoor activities and am always up for an adventure, the most adventurous part of my life right now is learning to be a father to my first child, Penn. My wife, Kelly and I, just celebrated our 5 year anniversary, and one of our favorite activities would be having friends over for dinner and spending the night in fellowship and laughter. 

My Favorite Movie Quote and/or List of Favorite Movies

Again, this list could be very, very long… a few favorites though.

Remember the Titans
Braveheart
The Family Man
Fletch

Favorite Movie Quote:
Fletch: Do you have any caviar?
Waiter: Si señor, Beluga, but it is 80 dollars a portion.
Fletch: Well, then I better just take two portions of that.

Bucket List

I would love one day to take my family to South Africa and go on a safari
See the Auroa Borelais
Go on an adventure with Bear Grylls or at least an adventure that he would design
Travel out west with my family visiting the national parks

Two Truths and a Lie

Traveled to every time zone in the world
Skydived
Wrestled Crocs

November 8th, 2016 by Wyatt Insurance Services
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Steve Waldrop

Steve@wyattinsurance.com
Direct: (865) 826-3981

What I Do/Career Background

I work with business owners to develop personalized insurance risk strategies that protect the people and things they can’t afford to lose. Churches, service contractors, oil jobbers, equipment dealers, building material dealers and auto repair are some of my specialties.

What I Love To Do Away From Work

I love East Tennessee and all the wonderful opportunities it holds. Karen and I love to spend time in the mountains, hiking and going on picnics. We hope to add to our list of trails hiked by one a month over the next year, except when it’s freezing! We enjoy traveling, and hope to make both a north and south loop of National Parks out west, using Denver as our starting point since our daughter and son in law live there. I’m a huge sports fan, especially UT sports. I enjoy reading, mostly fiction suspense thrillers, with the occasional biography. We are active in Christ Covenant Church, serving as a deacon, the greeters ministry, senior meals delivery and others. I have also enjoyed Bible Study Fellowship (BSF) over the last couple of years.

My Favorite Movie Quote and/or List of Favorite Movies

Too many to choose from…
Gladiator, Field of Dreams, Saving Private Ryan, Walk the Line, Hoosiers, O’ Brother Where Art Thou?…

Favorite Movie Quote:
“Hey…Dad? You wanna have a catch? -Field of Dreams

Two Truths and a Lie

I played post as a college basketball player.
I learned to water ski at Lake Lure, North Carolina.
I can’t wait for the next World Cup in 2018.

November 8th, 2016 by Wyatt Insurance Services

Commercial Service Team

November 8th, 2016 by Wyatt Insurance Services
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Tina Vest

Commercial Marketing Support / Surety Bond Agent
Direct: 865-862-3990

What I Do/Career Background

I am a commercial customer service representative & bond agent (sorry fellas that is way different from a 007 Bond girl). Many years ago, while making a career change, I asked my Insurance Agent for a personal reference but ended up with a job in his insurance agency instead. That was August of 2000. I can honestly say I’ve learned something new almost every day since (one of my favorite things about my job).

What I Love To Do Away From Work

I enjoy listening to audio books. My husband and I love to go to concerts. Specifically, Rock & Roll and Blues concerts. We have three daughters that we try to spend as much time with as their schedules will allow. We recently purchased an aluminum fishing boat… I have been told how much that I am going to love night fishing (whether I like it or not)…

My Favorite Movie Quote and/or List of Favorite Movies

O Brother Where Art Thou?

You seek a great fortune, you three who are now in chains. You will find a fortune, though it will not be the one you seek. But first… first you must travel a long and difficult road, a road fraught with peril. Mm-hmm.  You shall see thangs, wonderful to tell. You shall see a… a cow… on the roof of a cotton house, ha. And, oh, so many startlements. I cannot tell you how long this road shall be, but fear not the obstacles in your path, for fate has vouchsafed your reward. Though the road may wind, yea, your hearts grow weary,  still shall ye follow them, even unto your salvation. -Lee Weaver as Blind Seer

Partial Bucket List

Travel to Scandinavia with Breck & Cheyenne
Participate in a clinical trial that finds a cure for CLL (chronic lymphocytic leukemia)
Grandbabies… eventually

Two Truths and a Lie

I was born & raised in NY State but never visted NY City
My 2nd daughter weighed 11 lbs 3 oz at birth
My husband coaxed me so far out on a ledge for a photo at the Grand Canyon that other site-seers wanted to know how much life insurance he had on me.

November 8th, 2016 by Wyatt Insurance Services
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Cindy Burgess

Commercial Service Account Representative
Direct: (865) 826-3991

What I Do/Career Background

I am a commercial lines customer service representative. I have been at Wyatt Insurance Services for 12 years. Before Wyatt, I was previously with Federated Insurance. Prior to that, I was in banking.

What I Like To Do Away From Work

In my time away from work, I enjoy reading about many subjects (I sometimes have several books going at one time!), antique shopping, doing anything outside and spending time with, and trying to keep up with my 6 year old grandson, Sean.

My Favorite Book

My favorite book is “Desert Queen” about the life of Gertrude Bell, (1868—1926). She turned away from the privileged world of the wealthy Victorians, and explored, mapped, and excavated in Syria, Arabia,Iraq and Iran. She normally explored out in the deserts alone, except for a native she took along as a cook. She was recruited by British intelligence during World War I, and played a crucial role in obtaining the loyalty of Arab leaders. She associated with and advised people like T.E. Lawrence (Lawrence of Arabia) and Winston Churchill. After the war, she played a major role in creating the modern Middle East and was, at the time, considered the most powerful woman in the British Empire.

Favorite Movie Quote and Favorite Movie

I love old movies (especially the 60’s – I love the clothes!) and anything Cary Grant or Doris Day.

My favorite movie is probably Gone With the Wind. Scarlett never appreciated poor old Rhett Butler.

Scarlett says to Rhett, when he is leaving her, at the very end, “But Rhett, where will I go? What shall I do? Rhett says, “Frankly my dear, I don’t give a **&&” LOL

Bucket list:

Learn more about astronomy so I know what I am looking at, at night when I look up at the sky!
Travel the Lewis and Clark trail, especially their route through Montana and over the Bitterroot mountains into Idaho.
Visit Monticello in Virginia, Thomas Jefferson’s home.
Take a ride in a fighter jet. Even more exciting, with the Navy’s Blue Angels!
Drive the coastal highway from Northern California all the way down into Baja and have enough time to take little side trips.
Stand next to the giant Sequoias, the President and General Sherman to get a feel for how big they really are.

Two Truths and a Lie

I graduated high school in Spain.
I practice parkour in my spare time to stay fit.
I love British comedy.

November 8th, 2016 by Wyatt Insurance Services
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Sydney Simpson

Inside Commercial Marketing Agent
Direct: (865) 862-3987

What I Do/Career Background

I market commercial accounts for New business as well as Renewal business. I have been in the insurance businesses since I graduated from UT (39 years ago). I started in claims, and have worked in agencies for many years.

What I Love To Do Away From Work

I LOVE spending time with my family (Husband–Lonnie, Daughter—Lacey, and Son-In-Law—Bastin), going to the mountains, working out, working in the yard, and trying new restaurants with my people.

My Favorite Movie Quotes and/or List of Favorite Movies

Favorite Movies:
Gone With The Wind
The Sting

Favorite Movie Quotes:
“Frankly, my dear I don’t give a da**”

Bucket List

Go to Hawaii with my husband
I would like my daughter and son-in-law to move back to TN (permanently)
Learn Spanish

Two Truths and a Lie

I love animals
I run out of gas frequently
I enjoy sending animated GIF texts

November 8th, 2016 by Wyatt Insurance Services

Benefits

November 8th, 2016 by Wyatt Insurance Services
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JJ Reidy

Employee Benefits Administrator
Direct: (865) 862-3984

What I Do/Career Background

I provide day to day support for employers and employees with claim, enrollment, and eligibility issues on the Group Health side of this business. I have been in the employee benefits industry since 1999 and I’ve been an employee with Wyatt since 2008.

What I Love To Do Away From Work

I’m blessed that I have a husband that works in the TV industry as a camera man for sporting events. We have been able to travel together and have seen some amazing places. The highlight of this year (2015) was going to Scotland and attending the final round of The British Open at St Andrews and then traveling on to Dublin, Ireland for a few days.

I love all sports and as my husband is in the industry I like to keep up with everything going on, so even when I’m home alone I will probably be watching ESPN, Fox Sports 1 or the Golf Channel. However, I do indulge in a few reality shows and “The Real Housewives” are a serious guilty pleasure of mine. I keep waiting for a Real Housewives of Knoxville to come out.

My husband and I love going to concerts and have quite an eclectic range in music tastes, but we are old Pearl Jam fans and usually follow them around to as many shows as possible whenever they go on tour. I started training in kickboxing this year and love it. I train 4 times a week so it keeps me busy. It’s excellent stress relief and may have caused a slight obsession for Ronda Rousey.

I have a 5 year old niece and she’s the light of my life. I spend a lot of time with her, spoil her rotten, and we usually have weekly slumber parties. Since my husband travels for a living her favorite thing to do is to call him before we go to bed and tell him she’s in his spot and he pretends to be jealous but he probably actually is.  

My Favorite Movie Quote and/or List of Favorite Movies

The Sandlot – “You’re killing me smalls!”
Jerry Maguire – “Don’t worry, I’m not gonna do what you all think I’m gonna do, which is, you know, FLIP OUT!”
The Great Gatsby – “There are all kinds of love in this world but never the same love twice”  F.Scott Fitzgerald
The Catcher in the Rye – “I don’t exactly know what I mean by that, but I mean it.” J.D.Sallinger

Bucket List

Retire Early
• Take my niece to the Macy’s Thanksgiving Day Parade
• See the Titans win a Super Bowl in my lifetime
• Meet Ronda Rousey
• See Italy, Spain, Switzerland and Sweden
• Take a Sail Boat cruise – I learned to sail with my dad when I was 10

Two Truths and a Lie

I have a dog
I have been in a commercial
I got married in Vegas

November 8th, 2016 by Wyatt Insurance Services
Kendal Wells

Kendal Wells

Direct: (865) 862-3986

What I Do/Career Background

Work directly with employers as a guide to design, implement & communicate comprehensive employee benefits program which allows employers a competitive advantage to recruit & retain talent & operate a successful business.

I have previous experience in the industrial equipment industry.

What I Love To Do Away From Work

When I am away from work I enjoy spending time with my wife, Janie, and 2 boys, Davis and Hank. We enjoy being outdoors and are always looking for a new adventure with the boys. Our family loves to head to the beach in the summer and our favorite destination is Bald Head Island, NC. We attend Fellowship Church.

My Favorite Movies

Shawshank Redemption
Remember the Titans

Bucket List

Travel to all 50 states
Go camping in the Rocky Mountains

Two Truths and a Lie

Played college baseball
Ran a marathon
Have 5 siblings

November 8th, 2016 by Wyatt Insurance Services
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Pete Wright

Direct: (865) 862-3985

What I Do/Career Background

I am an Employee Benefits Administrator for the Group Benefits division of Wyatt Insurance Services. I help employers and employees with any claims, enrollment, and eligibility issues that they have. I have worked at Wyatt since the fall of 2015. Before that time, I worked at West Park Baptist Church where I helped with employee health benefits and the church’s Liability and Workers Compensation Insurance. From 1999 to 2008, my wife, Sonya, and I were missionaries in Santiago, Chile. Our daughter, Megan, was born there in 2002.

What I Love To Do Away From Work

When I am not at work, my favorite thing to do is to spend time with Sonya and Megan. Sonya & I have been married for over 20 years and have always enjoyed just being together. Church life is an important part of my life, as well. Both Sonya & I are actively involved in the worship ministry at West Park Baptist Church and I also teach an Adult Bible Class on Sundays. I am a big college football fan and, of course, a big UT Vol fan.

My Favorite Movie Quotes and/or List of Favorite Movies

Movie Quotes:
“Go ahead…Make my day.” Dirty Harry in Sudden Impact
“Surely you can’t be serious?!…I am serious and don’t call me Shirley.” Airplane
“I’m singing…I’m in a store and I’M SIIIIINGIIING!!” Elf

Favorite Movies – I like a lot of movies. Here are a few of my favorites:
Elf
Airplane
Mom’s Night Out

Bucket List

Visit Alaska & Hawaii with Sonya. Those are the only 2 states that she has not been to.
Go on a cruise with Sonya & Megan.
Visit Ireland – the birthplace of my paternal grandfather.
Visit every state in the continental United States in one long trip.

Two Truths and a Lie

I speak fluent Spanish. Hablo Español
American by birth, Southern by the Grace of God.
I had an ancestor who fought for the Union Army in a Civil War battle in Tennessee.

November 8th, 2016 by Wyatt Insurance Services

Personal Lines

November 8th, 2016 by Wyatt Insurance Services
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Lisa Gregory

Personal Lines New Business Marketing
Direct: (865) 862-3992

What I Do/Career Background

Marketing new personal lines business for the agency is my first priority.  With over 30 years of experience, I am responsible for research and evaluating multiple markets to provide the best coverage for new personal lines clients.

What I Love To Do Away From Work

Faith and family are the most important things in my life.   I attend Friendship Baptist Church and enjoy church functions and spending time with my family.  My children, Jesse and Joe, mean the world to me and I am proud to be their mother.  Music is a big part of my life and I love to attend bluegrass and gospel music festivals.  I also enjoy movies, cooking and traveling.  The Great Smoky Mountains is one of my favorite places to be.

My Favorite Movie Quote and/or List of Favorite Movies

“I’m your huckleberry!” From the movie, Tombstone, and I may add that quote to my business cards

Bucket List

Go to Hawaii
Write a book about my life
Own a cabin in the mountains

Two Truths and a Lie

I have been to the Northpole
Chinese food is my favorite thing to eat
I am a Putt Putt Champion

November 8th, 2016 by Wyatt Insurance Services
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Michelle Villarreal

Personal Lines Department

What I Do/Career Background

I am responsible for research and evaluating multiple markets to provide the best coverage for new personal lines clients. As well as managing and servicing the insurance accounts of our current existing clients.

What I Love To Do Away From Work

I enjoy spending time with my family.

I have an amazing daughter (Yanel) who has left the nest and currently lives in Texas. I am very fortunate that my husband works in the airline industry, that allows me to be able to visit my daughter and family in Texas often. My husband Jacob and I have been married for 10 years, and I have 4 adorable step children (Mateya, Jordan, Madison & Makaly). Being a Texas native, I enjoy surrounding myself with our Tennessee mountains, rivers and waterfalls with my family as often as possible. I also love to travel… Watching the sun set on a beach somewhere has to be one of my all time favorites!

My Favorite Movie Quote and/or List of Favorite Movies

“Overboard”
“Patch Adams”

My Favorite Music

I love all genres of music! (Music buff indeed )

Bucket List

Just to name a few:
Assist a relief group in a third world country
Go on another cruise with my daughter
Travel to Fiji, Caribbean and Cancun
Try zip lining

Two Truths and a Lie

Spanish was my first language
I love shopping
I hate driving

November 8th, 2016 by Wyatt Insurance Services

Operations Managers

November 8th, 2016 by Wyatt Insurance Services
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Karl Caughman

Operations Manager
Direct: (865) 470-9654 x133
Office: (865) 862-3989

Karl oversees the day to day operations at Wyatt Insurance Services Inc. including, but not limited to information technology, human resources, agency processes to support Wyatt’s mission of serving our clients with excellence.

What I Do/Career Background

I grew up in Chattanooga, went to college in South Carolina, and came to Knoxville to go to graduate school. I grew tired of being poor so I got a job and never left Knoxville. After over 30 years in the banking industry, mostly with Home Federal and First Tennessee, I joined Wyatt Insurance in 2010. My responsibility at Wyatt is to assist with the office functions.

What I Love To Do Away From Work

Away from Work, I enjoy the outdoors. Hobbies include fly fishing, snow skiing, hiking (member of the 900 Mile Club) and riding my bicycle.  I am a member of the Kiwanis Club of Knoville and work to keep the club’s Fresh Air Camp operating each summer. When not doing one of the above, you can find me in the mountains working on some property I have.

Two Truths and a Lie

Had drinks with John Denver and Mary Hart
Olympic Torch Bearer for the Atlanta Olympics
Climbed the Empire State Building

November 8th, 2016 by Wyatt Insurance Services
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Susie Wyatt

Agency Administrator
Direct: (865) 470-9654 x134
Office: (865) 862-3994

Susie handles our bookkeeping, human resources, and other agency processes to support Wyatt’s mission of serving our clients and employees with excellence.

November 8th, 2016 by Wyatt Insurance Services
November 8th, 2016 by Wyatt Insurance Services